Savvier's "Satisfaction Guarantee" policy allows our customers to evaluate their purchases for up to 30 days. If our customers are not completely satisfied during this evaluation period, they can return their purchase to receive a full refund of the purchase price, minus shipping and handling charges, if applicable.
Customers do not need to call before returning a product for a refund. In order to receive a refund, customers should simply return the product to our customer service center (Savvier Fitness, 415 Manor Ave S., Santa Cruz, CA 95060) at their expense with appropriate shipment insurance. Customers should also include their name, address and phone number to ensure the refund is applied correctly. Customers are also encouraged to include a note with a brief reason for the return, although this is not required to receive a refund.
Savvier Fitness customers must return all components that were originally shipped, except for any items advertised as free gifts.
Savvier's customer service center will issue a refund (either by credit card refund or by mailing a refund check) within 10 business days of receiving the returned merchandise, as long as the return qualifies for a refund in accordance with the conditions specified in this Satisfaction Guarantee. If the returned merchandise does not qualify for a refund or is incomplete, then Savvier's customer service center will attempt to notify the customer of what additional steps must be taken in order to qualify for a refund.
In the event a product is damaged during shipment to the customer, Savvier will ship a replacement at no additional charge, provided the customer notifies Savvier's customer service center of the damaged shipment within 5 business days of receiving it.
If a customer desires replacement parts or components after 30 days, these can be purchased individually on our website www.SavvierFitness.com or by calling our customer service center at 1-800-464-7309.